Introduction to Management Systems


This course provides awareness of management systems in general and the ability to explain how customer and stakeholder requirements can be used to develop a management approach focused on sustaining improvement in customer satisfaction.

Course Outline

  • Overview of management systems and the purpose of ISO 9001:2015
  • Benefits and scope of a management system
  • Seven principles of quality management
  • Overview of:
    • System thinking, the supply chain and PDCA
    • Seeking opportunities and reducing risk – risk-based thinking
    • Challenging the organization – policy deployment
    • Improving the organization – quality planning
    • Managing processes and measuring performance
    • Sustaining gains – continual improvement
    • Evaluating and improving the organization – role of audit, assessment and certification

Who should attend?

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.


01 day

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