Customer service is essential because every organization needs the continued support of its customers. Whenever clients lose faith in the willingness of organizations to give good service, they find alternative suppliers. To live long and prosper, every organization needs to master the art of customer service. Top skill that can make or break an interaction with a customer.
Customer Service Skills
Introduction
Course Objective
- Master the six steps of great Customer Service
- Give a friendly greeting and introduction
- Accurately Analyses your customers’ individual needs
- Give a professional presentation of your product or service
- Agree specific actions
- Provide a prompt delivery of your product and service
- Win more business by making a request for a referred lead
Duration
01 day